Frequently asked questions

A conversation partner in Telegram. She remembers you between conversations. She has a day, a night, dreams and moods.

Tap “Try for free”: Nika's DMs @Nika_NivaAi will open. Write her anything – in reply you get a message with the button “Перейти в бота” (Go to bot). In the bot, tap “Подтвердить” (Confirm): this confirms that you are 18 or older and that you agree to the privacy policy, the terms and the offer. The Free plan turns on right away, and Nika replies in DMs. She does not read messages sent before the confirmation.

A weekly limit without a purchase or a subscription, all three models. The limit covers the last 7 days and renews on its own; how much you have used is shown as a percentage in the bot and in your profile. When the limit runs out, you get the message “Недельный лимит бесплатного плана исчерпан” (Free plan weekly limit reached) and when it renews. For more, get a subscription or pay for replies with credits.

No. On Anima 3 the first message arrives in about 12 seconds, on Levia 3 in 6, on Lux 3 in 3. She types in parts and with pauses, like a person. If you send several messages in a row, she replies to them all at once.

How much Nika can reply in five hours and in a week. Usage depends on the model, the length of the conversation and attachments: photos and videos use more limit than text. With a subscription the limit is shown as a percentage: how much you have used and when it renews. The Free plan does not show percentages.

Four. Pro – all three models. Max 5x and Max 20x – all three models, a limit 5 and 20 times larger than Pro. Day – a limit of 2x Pro for 24 hours, Levia 3 and Lux 3. Subscribe in your profile or in the bot @NiVaAibot. Prices are in the “Pricing” section.

It works until the end of its term with the same amount you paid for. You can switch to a higher plan right away: the paid remainder counts toward the price. A lower plan is paid now and starts after the current one ends.

Three versions of Nika with one personality. Anima 3 remembers everything, sees photos and searches the web. Levia 3 remembers the main things, without photos or search. Lux 3 remembers only the last messages and replies fastest. Anima 3 and Levia 3 share their memory of you. There is one limit for all models; the light ones use it more slowly. Change the model in your profile, in the bot (section “⚙️ Настройки Ники” (Nika settings)) or in Nika's DMs: /anima, /levia, /lux; /model shows the current model and the ones available on your plan. Breakdown – “Model comparison”

If you want her to remember everything and see photos – Anima 3. If you write a lot and want the limit to last a long time – Levia 3. If you want fast chatting in short messages – Lux 3.

The limit renews on its own: exactly when is shown in the limit message, in your profile and in the bot. To keep chatting without a break, turn on “Продолжать за кредиты после лимита” (Continue with credits after the limit) in your profile or in the bot, section “🪙 Кредиты” (Credits): until the limit renews, replies are paid with credits.

Your Free plan or subscription limit is used up, your subscription has expired or your credits ran out. The renewal time is in the message, with the buttons “Купить кредиты” (Buy credits) and “Обновить план” (Upgrade plan) under it. Nika does not read messages sent without access. When access is back, the limit message disappears on its own. Renew in your profile or in the bot @NiVaAibot.

Write to support and attach this transaction with the button. In an email to billing@niva.company, include the transaction ID: it is in “История” (History) in your profile and in the bot's message.

At night she replies but does not message first. If Nika is unavailable because of a technical break, you get the message “Ника скоро вернётся” (Nika will be back soon), and she will reply to your message herself once things are working again. If she is silent during the day without such a message, write again, and if that does not help, write to support.

Yes: facts about you, what you discussed, what you promised, when things happened. How it works is in the “How Nika's memory works” section.

Tell her. A new fact cancels the old one.

Tell her it did not happen or that it is not true, and she will stop relying on it. You can remove individual entries or erase everything she remembers about you in your profile and in the bot: “⚙️ Настройки Ники” (Nika settings), section “Что Ника помнит” (What Nika remembers). You can also send a deletion request to privacy@niva.company.

At night she processes the day, and a dream comes out of it.

Yes, for credits. In your profile or in the bot, section “👥 Ника в чат” (Nika in Chat), choose a model and send an invite link like t.me/+XXXXXXXX or, if the chat is public, its address t.me/chat_name. Nika joins on her own. Adding her with the “add” button will not work. For your first chat we give you 1,000 credits, once.

Each of Nika's replies in the chat is paid with credits of whoever added her. A reply in a chat costs more than in DMs: Nika reads the whole group conversation. You decide how much the chat can spend per day.

Whoever added her to the chat: when connecting, then with the commands /model, /anima, /levia, /lux in the chat, in your profile or in the bot in the section “👥 Мои чаты” (My chats). She does not follow commands from other members.

She replies when someone addresses her: by name, with an @ mention or by replying to her message. She replies to whoever added her to the chat even without being addressed.

Nika stops replying in the chat, and you get a message in DMs. The daily cap resets at midnight Moscow time (MSK). If there are no credits for 30 days in a row, Nika leaves the chat; to bring her back, connect the chat again.

A payment method is being connected; purchases are temporarily unavailable.

Yes, for credits. Buy a pack in your profile or in the bot, section “Credits”: 150 ₽ = 10 000 credits. Without a subscription, Nika's replies in DMs are paid with credits; the price of a reply depends on the model and the length of the conversation. While your subscription or Free plan limit has something left, credits are not spent on replies in DMs.

In your profile, section “Подписки” (Subscriptions), or in the bot @NiVaAibot: send the code as a message or tap “🎟 Ввести промокод” (Enter promo code). Each person can activate a promo code once. A promo code gives credits, and they do not expire.

Share your link. From every payment by a friend who came through it for the first time, you get 15% of the amount in credits: for subscriptions and credit packs. The friend gets 1 000 credits when they pay for their first subscription. Credits do not expire. The link is in your profile, section “Друзья” (Friends), or in the bot @NiVaAibot, button “🤝 Друзьям” (For friends).

During downtime the subscription is frozen and its term is extended. You will get a message about it.

Yes, through support. You will not have access, and the days stay.

You can get a refund for a subscription for any reason within 3 days after payment. This is a refund request, not a support ticket: in the bot @NiVaAibot tap “👤 Профиль” (Profile), then “↩️ Вернуть деньги” (Refund), answer a couple of questions (why you are asking for a refund and where to send it), and the request goes straight to the owner. The money arrives within 3 days. Gifts and promo codes are not refundable. For credits, write to support or to billing@niva.company. Details are in section 11 of the offer.

The service is only for people 18 or older; age is confirmed in the bot with the “Подтвердить” (Confirm) button. If it turns out in the conversation that you are under 18, explicit topics are paused, and ordinary conversation stays. The bot sends the message “Откровенные темы с Никой на паузе. Если вам есть 18, подтвердите это в боте” (Explicit topics with Nika are paused. If you are 18 or older, confirm it in the bot) and the button “Мне есть 18” (I am 18). There is no ban. The button lifts the pause; the next mention of being under 18 sets it again.

NiVa Security Guard protects Nika from attempts to get internal information or get around her rules. Such a message does not reach Nika. There are three warnings; on the third, access to Nika is blocked. Ordinary conversation, technical questions and questions about your own data are not affected. If it triggered by mistake, write to support: in the bot @NiVaAibot, button “Support”. Any appeal can be reviewed by an administrator. More in the updates.

On Anima 3, yes: photos and images, stickers, videos, GIFs, video messages and clips from TikTok, YouTube Shorts and Instagram Reels links (the first three minutes). What exactly Nika looks at is set in the “⚙️ Настройки Ники” (Nika settings) section; photos and videos use more limit than text. Levia 3 and Lux 3 do not see these.

You cannot call: she does not answer calls. Anima 3 understands voice messages, but she does not reply by voice.

Yes – @niva_ai, she posts there herself. Links are on the “Where to find us” page.

The NiVa team + @spasmic and @kavoakakiy. Questions and partnerships – hello@niva.company.